Analisis Praktik Monitoring Kinerja dan Perancangan Sistem Umpan Balik pada Divisi Engineering PT XYZ

Authors

  • Debora Maranata Sekolah Tinggi Manajemen PPM
  • Eva Hotnaidah Saragih Sekolah Tinggi Manajemen PPM

DOI:

https://doi.org/10.34149/jebmes.v6i1.174

Keywords:

Human capital, feedback system, one-on-one, performance management, performance monitoring, subordinate, superior

Abstract

This research aims to identify and analyze performance monitoring practices, then compare them with theory, to design a performance monitoring system improvement program. This type of qualitative research, with primary data collection methods from evaluating management practices and interviews, as well as secondary data from literature studies and internal company documents. The research object is Department E located at PT XYZ Head Office, Tangerang, with a research duration of 3 (three) months. The results of the identification of performance monitoring practices are carried out in the form of one-on-one activities involving superiors and subordinates, however, this is different from other performance management stages carried out by the Company, regarding performance monitoring there are no special provisions or obligations to carry out documentation. After evaluating management practices, 18 gaps were found which were carried out in depth analysis to increase the validity of the findings and determine priority gaps to be corrected. The final result of this research is a design for improving the feedback system to optimize performance monitoring. Suggestions for further research are to enrich the research analysis with other concepts.

References

Aguinis, Herman. (2014). Performance Management (edisi ketiga). Amerika Serikat: Pearson.

Ariefa, Sharfina. (2020). Tesis Rancangan Strategi dan Implementasi Talent Engagement di PT. Citilink

Indonesia. PPM Manajemen.

Aurellia, Anindyadevi. (2022, 28 Juli). Feedback adalah: Kenali Contoh dan Cara Penyampaiannya.

Diakses pada 15 Januari 2024, dari https://www.detik.com/jabar/bisnis/d-6203150/feedback-adalah-kenali-contoh-dan-cara-penyampaiannya.

Carnegie, Dale & Associates, Inc. (2019). Sukses Memimpin. Jakarta: Gramedia Pustaka Utama.

Goulding, Christina. (2002). Grounded theory. Inggris: Sage Publication Ltd.

Hery. (2019). Manajemen Kinerja. Jakarta: Grasindo.

Karyawan CV. Centrum Tekhnik Diesel Jakarta. Gandiwa Jurnal Komunikasi, 2(2), 34-44.

KBBI (Kamus Besar Bahasa Indonesia). Kamus versi online/daring (Dalam Jaringan). Diakses

pada 10 Februari 2024, dari https://kbbi.kemdikbud.go.id/entri/umpan%20balik.

“Kinerja”. Badan Pengembangan dan Pembinaan Bahasa KEMDIKBUD. Diakses tanggal 5 September

https://kbbi.kemdikbud.go.id/entri/kinerja.

Mahyadi., Anshori, M. I., (2023). Umpan Balik dan Evaluasi Terhadap kinerja Organisasi: A Literature

Review. Jurnal Jimek, 3(2), 161-178.

Maslow, Abraham H. (1970). Motivation and personality. Inggris: Harper & Row.

Minor, Marianne. (2003) Coaching and Counseling. Jakarta: PPM Manajemen.

Mulyana, Sunanjar. (2018). Skripsi Rancangan penyempurnaan sistem manajemen kinerja non-managerial

tahun 2016 PT. Tiki Jalur Nugraha Ekakurir (JNE). PPM Manajemen.

Nurrachmah, Sitti. (2021). Pengaruh Komunikasi Terhadap Kepuasan Kerja Karyawan Industri Jasa

Keuangan di Bandung. Jurnal Komunikasi Universal, 3(1), 1-16.

Permata, Rian Gilang. (2017). Skripsi Rancangan perbaikan manajemen kinerja di PT. Isuzu Astra Motor

Indonesia. PPM Manajemen.

Suhendro, Petrus., Zakiatuzzahrah., Sofiaty, D. (2022). Pengaruh Komunikasi Efektif Terhadap Kinerja

Suryanto, Dasep. (2019). Effective Leadership Communication. Jakarta: Gramedia.

Published

2026-04-30

Issue

Vol. 6 No. 1 (2026): Journal of Emerging Business Management and Entrepreneurship Studies

Section

Articles

License

Copyright (c) 2026 Journal of Emerging Business Management and Entrepreneurship Studies

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

License and Copyright Agreement

In submitting the manuscript to the journal, the authors certify that:

  1. They are authorized by their co-authors to enter into these arrangements.
  2. The work described has not been formally published before, except in the form of an abstract or as part of a published lecture, review, thesis, or overlay journal.
  3. That it is not under consideration for publication elsewhere,
  4. That its publication has been approved by all the author(s) and by the responsible authorities tacitly or explicitly of the institutes where the work has been carried out.
  5. They secure the right to reproduce any material that has already been published or copyrighted elsewhere.
  6. They agree to the following license and copyright agreement.
 
Copyright
Authors submitting manuscripts should understand and agree that copyright of manuscripts of the article fully belongs to the Journal of Emerging Business and Entrepreneurship Studies (JEBMES)  and publishing rights belong entirely Research Center and Case Clearing House (RC-CCH) - Sekolah Tinggi Manajemen PPM.  The statement to release the copyright to JEBMES (Statement Letter of Copyright).
 
Journal of Emerging Business and Entrepreneurship Studies (JEBMES) is licensed under a Attribution 4.0 International (CC BY 4.0)

How to Cite

Analisis Praktik Monitoring Kinerja dan Perancangan Sistem Umpan Balik pada Divisi Engineering PT XYZ. (2026). Journal of Emerging Business Management and Entrepreneurship Studies, 6(1). https://doi.org/10.34149/jebmes.v6i1.174